There are many "take home messages" which I can elicit when you want to perform change-of-name for land locally:
- You got to read carefully the instructions in the form (as their wordings can be confusing and outdated I suppose) and try to get as much detail as possible from the information counter (as their respond to call is very minimal)
- Do your own checklists each time before you want to go to the office as you don't want to get turned back for not completing or bring the necessary document. Every time spent for going to the office and waiting for your turns are very precious as you are doing all these procedures during weekdays.
- Ask for clarifications and questions each time before you go to the next stage of procedures. I was unlucky to deal with a very unfriendly customer service in the office. She taught that the customer familiarizes with the procedures as herself and I can say that she can be somehow quite rude in dealing with the customers. Excuse me, I know everyone is tired but that doesn't justify your such inconsiderate manner of talking to your customer. At least you should assist your customer on what are the next steps should be taken or provide additional information. Not just mere saying your documents are incomplete and come again once completed as a form of clear rejection.
- Get information on the mode of payment clearly from the office as the ATM machine can be quite distant away from the office. No credit cards transactions are accepted for certain payments.
As I recall my experience past 3 months on changing the name for land, on top of my juggling with education and datelines, I've come out with my own flowchart. Coz I don't want other people to suffer what I've had before, and I don't think a new flowchart will be produced in near time. So here is my own flowchart (but in Malay language at the moment) for those who are planning to change the name of other people's land:
- Dapatkan Borang 14A di pejabat tanah yang berdekatan
- Isi borang 14A dengan DAKWAT HITAM BASAH, jangan tanda tangan dahulu (perlu tanda tangan di hadapan Pegawai Pentadbir Tanah. Sertakan:
- Geran tanah (original)
- Surat beranak penerima (original)
- Surat beranak pemberi (salinan)
- IC penerima & pemberi (salinan)
- Cukai tanah tahun semasa yg sudah dibayar
- Pergi ke Pejabat Tanah yg berdekatan berserta pemberi (pemilik asal tanah) dgn bawa dokumen2 di atas untuk:
- Pengesahan biometrik
- Tandatangan di hadapan Pegawai Pentadbir Tanah
- Pergi LHDN yang berdekatan untuk buat bayaran setem RM10, bawa sekali:
- Borang seksyen 5 (4 copies)
- Borang 14A
- Salinan hakmilik berkenaan
- Salinan IC pemberi dan penerima
- Tunggu panggilan drp pihak LHDN (lebih kurang 1 bulan) untuk dapatkan jumlah bayaran duti setem
- Buat bayaran duti setem di LHDN secara tunai/bank draft (dateline: 1 month drp tarikh diberitahu)
- Dapatkan surat pengecualian cukai pintu drp Majlis Perbandaran daerah (ikut geran tanah) sekiranya tanah kosong berstatus bangunan
- Bawa salinan geran tanah
- Isi borang di pejabat Majlis Perbandaran daerah
- Pergi ke Pejabat Tanah daerah (ikut geran tanah) dengan membawa dokumen-dokumen (dateline 3 months drp tarikh borang 14A ditandatangan, or else denda RM100):
- Borang 14 A (signed)
- Surat beranak penerima (original)
- Geran tanah (original)
- Cukai tanah tahun semasa yg telah dibayar
- Surat pengecualian cukai pintu drp Majlis Perbandaran daerah
- IC penerima dan pemberi (salinan)
- Surat beranak penerima (salinan)
- Ambil geran tanah yg telah ditukar nama pemilik dari Pejabat Tanah daerah (ikut geran tanah) - dateline 7 hari bekerja daripada tarikh penghantaran, or else denda RM100
